2.Please do not enable the remote monitoring of web browser all day and all night. Only uses it when it is necessary. Because our protection of remote monitoring is only the uses of username and password. So it is the simple protection and it is not safety enough if some one intended to monitor your room. Our software supports the scheduler and the weekly hours list , then use them and they could enable remote monitoring and disable the remote monitoring according to your requirements.

3. In many situation, our software cannot work with other webcam surveillance software at the same time. It cannot recognize the webcams correctly. For example, if you have attached 4 webcams in your computer, and you already start another webcam surveillance software, then you start our software, sometimes, our software could only recognize 2 webcams at this situation. or sometimes, our software may regard one webcam as two different webcams.

4  Please do not run a lot of huge software while running our software. Because our software need the larger size of memory to run, the more webcams you monitor, the more memory it needs. More important, if you start to record the video, we need more memory to work. So please close any software when it is not necessary.

5 Report the bugs in time. If you find some features which cannot be used, or you find some performance that is different from the description of the help documents, it may be the bugs of our software, then please email us and we will try to fix them. 

6 Please do not run any two members of unisonosoft.com software together. For example, if you run the Mini Webcam Robot Auto Email Special and Mini Webcam Robot FTP Special,then sometimes, the software also cannot recognize the webcams correctly. Instead of running the two members at the same time, you could use Our Home Webcam Robot or Mini Webcam Robot and enable FTP alert and Email alert at the same time.

1 What's the difference between trial edition and the full home edition?

 The trial edition only adds the water mark to the snapshot and the real time video. And you can use it for only 20 times. Usually, no more than 20 days.

2 Confirm that our trial edition could run in your operation system.

If it cannot start up, then please look for other webcam surveillance software. Our recommended operating system is WindowsXP. If you are using other windows system, you need to run our trial edition, and confirm its major features could work. Even you are using Windows XP, you also need to test the trial edition carefully because the other software running in your computer may have some side effects on our software such as the memory effects.

3 Test whether the main features you are interested could work.

If the features cannot work, please read our help documents, and confirm whether the description of the help document is different from its performance.

If the performance is the same as the document, then it is our software weakness and the software may cannot finish the features you expected.

If the performance is the different from the document, then register and report the bug as soon as possible.

Its our responsibility to fix the bug. If we cannot fix the bug, please contact with our publisher and refund as soon as possible.

4.  When you have some unexpected trouble while using the software

For example, you already attached four webcams, and the software could only detected two of them , please read the notes of daily uses, it may be helpful.

1 Test whether the full edition could work in your computer

Even you already run the trial edition before registration, you still need to confirm that the full edition could work correctly in your computer. Otherwise, please send us the bug report or refund in time.

2 Use the software for a long time as soon as possible

Some bugs may be found only after running for a longer time such as four hours. Some bugs may be found after running for 24 hours. Especially, when you are using the remote monitoring features such as sending email, ftp upload, or web browser monitoring. Once, you find some unexpected performance, no hesitate to contact us.

3 Mind your safety every day

When you enjoy your remote monitoring, someone may be also interested in it. Then, take care of yourself. Only remote monitoring when it is necessary.

4 Refund  without any condition within 30 days

 If you change your mind, no matter what is the reason, refund just in time. (Contact with the publisher directly)

5 No report within 30 days

If you do not send any report within 30 days, we may believe that the software could work correctly in your computer.

6 Report after 30 days

If you find the new bugs after 30 days, or even you have the suggestion or comments about the software, please do not hesitate to contact us.

7 Free upgrade for no more than 366 days

We provide free upgrade services for no more than 366 days. After that, if you still need the service and we still have the newer edition released, you could apply the 1 year free upgrade service. Usually, the service fee is less than the registration fee.

If you do not apply the service after 366 days, you still could use your latest edition. It is yours. You could use it forever. But we do not notice you while upgrading the new edition, and we do not accept your bug reports.

8 We reserve the rights to upgrade our software

If the software has the critical bugs, we have to upgrade. If the new features are developed, we need to upgrade. It is our responsibility to notice you after the new edition released.  It is your right to decide whether to install the new released edition.

9 If you do not receive the upgrade email in time.

If you are still within the 366 days upgrade services, and you have found that our website displayed the upgrade message, then please contact with us at once. It may be the reason that we sent the upgrade email to you but you did not receive it. If  you cannot contact with us, please contact with our publisher. They will help you to contact with the developer.

10 If you do not receive our reply.

We will reply customer report email no more than 5 business days. Normally, it will be 3 business days. If you do not receive our reply after 5 business days, we may not receive your email, please send it again. Thank you.